Cloud Support Services
Cloud technologies are now an integral part of any individual and organization’s work process. They provide many benefits in a very minimal price tag. Not only the cloud migration services cost is low but the faster response time also offers you a ton of value.
To get full advantage of cloud services and technologies, a company needs cloud support services. With 4SCloud’s unmatched cloud support solutions, you can relieve yourself of laborious tasks, including setting up a robust IT infrastructure.
Our cloud support services provide you with the following added advantages:
- Expertise to navigate the complexities of cloud infrastructure
- The time saved in handling cloud-specific tasks can be invested in exploring more opportunities.
Our Value-Added Cloud Support Solutions
4SCloud’s cloud support services aim to liberate businesses from recurring maintenance tasks to save their precious time that they can invest in more worthwhile areas, such as big data analytics.
In order to achieve this goal, we provide cloud support services in the following functions:
Preliminary Setup, Configuration and Optimization
These types of cloud support services are typically opted during the initial infrastructure set up, configuration and optimization phase. It involves ensuring secure access to the cloud, configuring computing and infrastructure resources and providing support services during the initial cloud deployment phase.
Ensuring Continuous Cloud Operations
24/7 Managed Services & Support
Even if the cloud provider automatically installs OS and software updates, we still create a fixed plan for when they will happen. In addition, we routinely inspect the cloud for faults, continuous backups, and issue resolution.
Incident Management
Our team is highly responsive and delivers timely responses in the event that anything goes wrong. Once we analyze the root cause of an issue, we then implement a comprehensive recovery process to quickly get the business back to normalcy.
Our Cloud Services Extended Support In Other Areas
Cloud-Based Application Support
When problems emerge, it can be particularly difficult to deal with a wide variety of cloud-based applications. Our experts can help you with various aspects of managing your cloud-based applications.
A good example of a suite of cloud-based applications that share a common platform is Microsoft Office 365. To ensure uninterrupted functioning of Microsoft Office 365 cloud configuration, we provide continuous administrative and end-user support.
Cloud Support Services for Business Applications
When it comes to business applications, we cater to:
- Setting up applications to enable access as simple, easy and painless as possible
- Assisting with optimization and user training
- Customizing application settings to meet your specific requirements
- Identifying and resolving issues during deployment and providing post-go-live support
- Managing user accounts, enabling IAM (Identity and Access Management) controls, setting data security protocols and performing procedures, such as setting Multifactor Authentication process and Password Management procedures, etc.
- Ensuring continuous availability while keeping your company’s operations running smoothly
Cloud Based Infrastructure Assistance
Active assistance is still important to many businesses, even if their infrastructure is hosted remotely on the cloud. You can rely on us to keep an eye on your remote system’s health and respond to impending issues to avoid any business disruptions.
What we can do is:
- Respond to inquiries and offer solutions
- Assist in database management and operating systems set up, configuration and optimization
- Maintain 24/7 monitoring and surveillance of the system during initial deployment phase
- Perform restores and backups
Benefits Of Our Cloud Support Services
There are numerous benefits of acquiring cloud support services and getting each of these benefits is essential to ensure smooth functioning of an organization’s tech stack. By collaborating with 4SCloud, you can get the following key benefits:
4SCloud’s Stages In Cloud Support Services
If you want your cloud migration to be a success, you need high-quality support for your cloud solutions. The following is a rundown of the procedures we follow to provide the highest quality of service.
Handling the Customer's Request
Our experts will reply quickly to your request if your cloud infrastructure fails or if you believe you can reduce its operational and maintenance costs.
Analysis and Assessment
To identify underlying issues, we thoroughly analyze your cloud environment. As the next step, we’ll assess the history of tickets issued. Based on our analysis, we then formulate a holistic strategy to resolve issues on prioritization criterion, resolving the critical issues first.
Issue Resolution
Our experts execute a comprehensive triage-based issue resolution process. All the issues go through a systemic escalation process where individual issues are tackled at different expertise levels based on their specific type and severity. Eventually, we are able to resolve all issues in a speedy manner with help of a hierarchized structure of our team.
Issue Reporting
When our specialists have finished setting up your cloud infrastructure, they will provide you with a comprehensive report outlining complete details of the issues and how we resolved them.
Frequently Asked Questions
Cloud support services provide IT support via the cloud, including data storage, cybersecurity, network management, software updates and troubleshooting. These services replace traditional time- and cost-intensive on-site IT jobs and offer scalability, cost savings, and 24/7 accessibility. Also, the service partner provides comprehensive solutions regarding cloud and system monitoring services.
Here are the 3 most popular cloud service models:
- Infrastructure as a Service (IaaS) ...
- Platform as a Service (PaaS) ...
- Software as a Service (SaaS)
A cloud solution delivers IT resources on demand over the Internet, including storage capacity, computing power and networking infrastructure. It enables scalable, cost-effective and flexible IT operations without the need for extensive upfront infrastructure investment.
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